Manage Devices

Once your application to LVL is accepted, the phone you used to submit your application is automatically verified for Device 2FA. 

Add a 2FA Device 

If you have lost your original device, or want to add (authorize) an additional device, you can follow these steps: 

1. Install the LVL app to a new device 
2. Log into LVL on the new device 
3. You will be asked to verify the new device by uploading a new selfie video
4. Take and upload your video. This is reviewed and compared to your original application video.
5. You will be notified by email once the device is approved. You can then access your account on the new device.

If you submit this video and do not receive a response within 1 business day, please reach out to us for support: support@lvl.co

Remove a 2FA Device 

To remove (unauthorize) a device from Device 2FA: 

1. Tap the Account tab on the home screen 
2. Select Security 
3. Swipe the device you want to remove to the left 
4. Tap Delete