If you know your password but have lost access to your verified device:
- Install the LVL app to a new device
- Log into LVL on the new device
- You will be asked to verify the new device by uploading a new selfie video
- Take and upload your video. This is reviewed and compared to your original application video.
- You will be notified by email once the device is approved. You can then access your account on the new device.
If you submit this video and do not receive a response within 1 business day, please reach out to us for support: support@lvl.co